Catalog Search Results
Author
Series
Description
In a world where dragons and humans coexist in an uneasy truce and dragons can assume human form, Seraphina, whose mother died giving birth to her, grapples with her own identity amid magical secrets and royal scandals, while she struggles to accept and develop her extraordinary musical talents.
Author
Series
Jack Reacher volume 18
Description
Former military cop Jack Reacher makes it all the way from snowbound South Dakota to his destination in northeastern Virginia, near Washington, D.C., the headquarters of his old unit, the 110th MP. The old stone building is the closest thing to a home he ever had. Reacher is there to meet, in person, the new commanding officer, Major Susan Turner, so far just a warm, intriguing voice on the phone. But it isn't Turner behind the CO's desk. And Reacher...
Pub. Date
2014.
Description
This exciting program shows how to provide outstanding customer service in person, on the phone, and online. Putting Customers First also shows how two libraries transformed themselves by following basic principles of customer service. The Columbus (OH) Metropolitan Library implemented a 48-hour turnaround time in its technical services department in order to provide better customer service and keep their library relevant to its customers. The West...
66) Jasper Jones
Author
Description
A Michael L. Printz Honor Book
Charlie Bucktin, a bookish thirteen year old, is startled one summer night by an urgent knock on his bedroom window. His visitor is Jasper Jones, an outcast in their small mining town, and he has come to ask for Charlie's help. Terribly afraid but desperate to impress, Charlie follows him into the night.
Jasper takes him to his secret glade, where Charlie witnesses Jasper's horrible discovery. With his secret...
Charlie Bucktin, a bookish thirteen year old, is startled one summer night by an urgent knock on his bedroom window. His visitor is Jasper Jones, an outcast in their small mining town, and he has come to ask for Charlie's help. Terribly afraid but desperate to impress, Charlie follows him into the night.
Jasper takes him to his secret glade, where Charlie witnesses Jasper's horrible discovery. With his secret...
Pub. Date
2014.
Description
Customer Service Basics is designed for all levels of staff as a primer for providing outstanding customer service. Among the items covered are: --approachability. --how to complete a transaction successfully every time. --coping with unhappy customers. --effective listening.
Pub. Date
2023.
Description
An hour-long documentary by Mary Lance and Ben Daitz, focusing on the libraries in the rural New Mexico communities of Abiquiu, Datil, Dixon, El Rito, Glenwood, Jemez Pueblo, and Magdalena. Rural libraries mean books, but so much more. They offer free internet access in areas that have no service. They provide GED, STEM, coding, tutoring, and after school programs. Rural libraries host community events and meetings, help folks with computer access...
Pub. Date
2014.
Description
About 12 percent of the people your library could serve or hire have some type of disability in vision, learning, mobility, etc. People First demonstrates ways to break down both physical and attitudinal barriers without a large investment of time and money. Emphasis is on sensitivity, service and providing employment opportunities. Includes a discussion guide. --"Four stars, Editors Choice ... a superb production that focuses not only on the physical...
Pub. Date
2014.
Description
Learn how to merchandize your library's collection and increase circulation and customer satisfaction. Detailed, step-by-step instructions give you the skills you need to create vibrant displays that grab customers' attention. This comes with a manual of tips and instructions. 3 Stars ~ Designed to help achieve a professional, consistent public face for any library these well-produced titles offer solid ideas and tips for libraries to mount successful...
Pub. Date
1998.
Description
In "Franklin the Spy", Franklin and Bear play secret agents and uses a hidden tape recorder on their friends. But the recorder stopped taping just when the secret was about to be revealed and Franklin & Bear takes it one step to far.. In "Franklin's Library Book", Franklin receives his first library card and takes out his first library book. He was so excited with this new responsibility. Unfortunately, he left his library book out in the rain and...
72) Bog Child
Author
Formats
Description
DIGGING FOR PEAT in the mountain with his Uncle Tally, Fergus finds the body of a child, and it looks like she’s been murdered. As Fergus tries to make sense of the mad world around him—his brother on hunger-strike in prison, his growing feelings for Cora, his parents arguing over the Troubles, and him in it up to the neck, blackmailed into acting as courier to God knows what—a little voice comes to him in his dreams, and the mystery...
Pub. Date
2014.
Description
The program covers ADA compliance, including pulling together a focus group and designing an action plan to make the library's facilities and resources accessible. Real stories from libraries are included throughout the program. Customers with disabilities share their concerns about accessibility and provide insight to providing "reasonable accommodation." The resource guide includes a self evaluation survey concerning employment services, physical...
Author
Formats
Description
"Bloodchild and Other Stories is renowned author Octavia E. Butler's only collection of shorter work and features the Hugo and Nebula award-winning stories "Bloodchild" and "Speech Sounds." These works of the imagination are parables of the contemporary world. Butler proves constant in her vigil, an unblinking pessimist hoping to be proven wrong, and one of contemporary literature's strongest voices."--Publisher's description.
Pub. Date
2016.
Description
Tell Me How Career Series - Career Education and Opportunities for Young People. Recommended for both School, Public Libraries and Guidance Offices. The Tell Me How series is a necessary addition to any library, guidance center of school curriculum. It explores a large number of career opportunities for young people and features real people doing real jobs. In this program host Jeff Gardner learns the important details of being a great librarian...
Pub. Date
2014.
Description
Use the appeal characteristics to help your patrons find the book that is most appropriate for them. You will also learn how to use the "Quick Dip" in order to learn about a book without reading it. “People love to talk about the books that they read,” according to this excellent readers - advisory instructional. Recommended for professional library collections.”- Booklist.
Pub. Date
2022.
Description
AMERICA'S LIBRARY features interviews with photographers, historians, authors, political figures, and civil rights leaders, along with inside access to the Library of Congress. It explores the history of photography—from daguerreotypes, the first photographic process, to contemporary digital prints.
Pub. Date
2014.
Description
The training program highlights libraries that provide outstanding services to teens and shows how to replicate their successes. Serving teens in libraries showcases the outstanding services offered by the Public Library of Charlotte (NC) and Mecklenburg County, Queens (NY) Library, and the Baltimore County (MD) Public Library. LVN crews spent several days in each location to learn as much as possible about how they're successfully reaching the toughest...
Pub. Date
2014.
Description
Learn the stages of a reference interview and the behaviors necessary to conduct a successful reference interview. Produced with a content committee of reference librarians and trainers. The program also discusses the unique challenges of online reference interviews. "Although an online reference interview is a lot like that done in-person, the librarian needs to be also be able to emulate the unseen visual cues while conveying a sense of personality,"...
Author
Series
Formats
Description
When her niece Cat travels to a wedding in Italy, Isabel agrees to fill in at Cat's delicatessen. She takes note of a customer named Ian, who is avoiding chocolate--doctors say it's bad for the new heart he recently recieved. Ian is haunted by memories he can't quite place, prompting Isabel to wonder if his new heart may be the cause. Always keenly interested in matters of the heart, Isabel investigates and discovers some rather surprising truths....
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